A. Introduction:
- Southern Cross Travel Insurance is a popular travel insurance provider in both New Zealand and Australia.
- Southern Cross Travel Insurance has been a reliable friend for more than 40 years, taking care of both New Zealanders and Australians on more than 7 million trips around the world. They have various plans to fit any budget and travel preference, giving you thorough protection and valuable benefits so you can enjoy your trips by feeling secure and free.
B. What Makes Southern Cross Travel Insurance Stand Out:
- Whether you’re going for a short weekend trip or a year-long backpacking trip, Southern Cross has a plan for you. Choose from single or multi-trip, domestic or international, basic or comprehensive options, all designed to match what you need for your specific plans and activities.
- Their 24/7 emergency assistance is just a phone call away, ready to guide you through any unexpected situations, from medical emergencies to luggage loss.
- With a 96% claims payout rate and a strong reputation for excellent customer service, you can feel confident because Southern Cross has got you covered, no matter where your travels lead you.
C. Benefits:
Southern Cross Travel Insurance offers a wide range of benefits to ensure a smooth and worry-free travel experience. Here’s a simple explanation of what they offer:
- Medical emergencies: If you ever get sick, have an injury, or need quick medical help, Southern Cross is here for you. Their friendly team is available 24/7 to help you with any medical issue, find the right doctors, and even arrange emergency flights if necessary. Plus, certain plans let you add coverage for existing health conditions, making sure you feel extra secure.
- Trip disruptions: If your trip gets canceled or cut short due to illness, injury, natural disaster, or other reasons, Southern Cross repays you for prepaid expenses like flights, accommodation, and tours. Get compensation for missed flights and travel delays, ensuring you can reach your destination or reschedule your trip without financial burdens.
- Baggage and personal belongings: If your things ever go missing, get stolen, or are damaged, they’ll make things right by compensating you, whether its luggage, electronics, or personal items. And if your bags are running a bit late, don’t worry. They’ve got you covered with essentials like toiletries and clothing while you wait for your luggage to catch up. It’s all about making sure you can relax and enjoy your journey without any stress.
- Keep yourself safe from big charges if your rental car gets damaged or stolen.
D. Customers Testimonials:
- During my backpacking trip in Southeast Asia, I got hospitalized with a bad case of food poisoning. Southern Cross didn’t hesitate to cover my medical expenses, even for the local private hospital I needed. Their 24/7 emergency assistance team was fantastic, helping me navigate the language barrier and find the best care. Thanks to them, I recovered quickly and continued my adventure with peace of mind. – Amelia R, travel blogger.
- As a passionate mountain climber, I trust Southern Cross to have my back. Their adventure sports coverage gives me the confidence to tackle challenging treks knowing I’m covered for accidents and even emergency evacuation if needed. Their reliable 24/7 assistance is invaluable in remote locations. I wouldn’t venture out without them. – Mark L, adventure athlete.
- Customer Service is appalling. I requested to speak to a manager to discuss an issue, I was assured they would call back a week if I hadn’t heard from them. I would never use Southern Cross again, it’s a slick system to get you signed up but once you have paid they couldn’t care less about you! I wouldn’t touch them. Find a provider that knows how to provide customer service.- Andy
- Finding travel insurance with my pre-existing medical condition was always a hassle. Southern Cross was different. They offered a plan with specific coverage for my condition, giving me the freedom to travel without fear of unexpected medical bills. Their clear communication and helpfulness throughout the process made me feel truly supported. – Claire T, a retired teacher.
- My family’s dream trip to Italy was on the verge of collapsing after my wife broke her ankle just weeks before departure. Southern Cross, without any fuss, reimbursed us for flights, accommodation, and tours. Their promptness and understanding saved the day. We rebooked for later and enjoyed a fantastic trip, knowing we were protected. – John M, teacher.
- Overall 4.1 rating on Trustpilot.
E. Pros & Cons:
Pros | Cons |
---|---|
Comprehensive coverage: Wide range of benefits including medical expenses, trip cancellation, baggage loss, and more. | Pricing might be slightly higher than competitors. |
High claims payout rate (96%): Reliable claims process. | Limited cover for adventure sports, requiring extra coverage for activities like skiing, snowboarding, or scuba diving. |
Excellent customer service: Responsive and helpful team. | No cruise cover for Australian waters. |
24/7 emergency assistance: Support in case of emergencies. | Pregnancy covered up to 24 weeks only. |
Direct insurance provider: Fast claims processing without middlemen. | Not the cheapest option compared to some providers. |
COVID-19 cover for specific plans. | |
Strong reputation: Trusted for over 40 years. | |
High age limit (up to 119 years old): Caters to a wide range of demographics. |
F. Conclusion:
Southern Cross Travel Insurance is great because it covers a lot, has good customer service, and handles claims well. But, keep in mind, it might cost a bit more than some others, and they might not cover all adventure sports or cruises for everyone. Think about what matters most to you and your budget before deciding if Southern Cross is the right choice for your trips.
G. Frequently Asked Questions:
Does Southern Cross cover COVID-19? | Yes, they sometimes offer discounts for multi-trip plans, family travel, or early booking. Check their website or contact them for current promotions. |
Do Southern Cross cover COVID-19? | Yes, some plans offer specific cover for COVID-19 related expenses, including medical treatment if you get sick while traveling, trip cancellation, and additional quarantine expenses. |
How do I make a claim? | They offer convenient online claim forms and 24/7 support to guide you through the process. You can also submit claims via post. |
How much does their travel insurance cost? | Yes, some plans offer specific cover for COVID-19-related expenses, including medical treatment if you get sick while traveling, trip cancellation, and additional quarantine expenses. |
What’s their reputation like? | Southern Cross has a strong reputation for customer service and a high claims payout rate (96%). They’ve been in business for over 40 years, trusted by millions of travelers worldwide. |