1
This airline was ranked the worst for customer satisfaction for short-haul flights for the second year in a row, with a score of just 44%.
2
Ryanair came in second-worst with a score of 47%. Passengers complained about the airline's charges for extras.
3
Iberia ranked third-worst with a score of 49%. Passengers reported problems with the airline's communication and customer service.
4
Air Canada with a score of 58%. Passengers complained about the airline's in-flight service and baggage handling.
5
American Airlines with a score of 59%. Passengers complained about the airline's legroom and seat comfort.
6
British Airways with a score of 59%. Passengers complained about the airline's value for money and customer service.