Airlines with the Lowest Customer Satisfaction

1

Wizz Air

This airline was ranked the worst for customer satisfaction for short-haul flights for the second year in a row, with a score of just 44%.

2

Ryanair

Ryanair came in second-worst with a score of 47%. Passengers complained about the airline's charges for extras.

3

Iberia

Iberia ranked third-worst with a score of 49%. Passengers reported problems with the airline's communication and customer service.

4

Air Canada

Air Canada with a score of 58%. Passengers complained about the airline's in-flight service and baggage handling.

5

American Airlines

American Airlines  with a score of 59%. Passengers complained about the airline's legroom and seat comfort.

6

British Airways

British Airways  with a score of 59%. Passengers complained about the airline's value for money and customer service.